Emotional quotient (EQ) measures Emotional intelligence (EI) in a person. How can you improve EQ in a person? (10 marks)

Emotional quotient (EQ) measures Emotional intelligence (EI) in a person. How can you improve EQ in a person? (10 marks)

Approach:

  • Introduce with EI and EQ
  • Briefly comment on the importance of good EQ
  • Explain how EQ can be improved at individual and organizational levels
  • Conclude appropriately
Model Answer :

Emotional intelligence (EI), measured by Emotional Quotient (EQ), is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. People with high EQ usually make great leaders and team players because of their ability to understand, empathize, and connect with the people around them. People with high EQ demonstrate a high level of self-awareness, motivation, empathy, and social skills. Developing EQ is a life-long process and it starts with the childhood. In a child, EQ can be developed through democratic parenting, realistic goal setting, reinforcement for desired social behaviour, and role model exposure.

At individual level, EQ can be self-developed as follows:

  • Learn to recognize and pay attention to all your emotions
  • Incorporate emotions in your decision-making process
  • Be aware of the nonverbal messages you send others
  • Use humor and play to relieve stress

Promotion of EQ in the workplace can be done through:

  • assessing the organization’s needs
  • assessing the individual and managing his/her expectations
  • maximising learning choice through training- Sensitivity training, Relaxation training, Cognitive Restructuring Techniques etc.
  • encouraging participation
  • linking goals and personal values
  • assessing readiness and motivation for EQ development

Thus, EQ can be developed through various ways at different places and different stages of life. Realising the importance of the EQ at the workplace, organisations of today are integrating EQ in the organisation culture.

Subjects : Ethics – EQ + Attitude

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