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Q. What do you understand by Emotional Intelligence(EI)? Highlight its significance, discuss the ways to develop EI among civil servants.

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Approach:

Model Answer

Emotional Intelligence (EI) refers to the capability of a person to recognize, understand and manage own emotions, as well as to understand, manage and influence emotions of others. It is not always virtuous and can be used as a tool for positive and negative ends.

It is said to have five main elements which help in the following ways:

Emotional intelligence is valuable in a multicultural society as it brings the following advantages:

The most effective civil servants tend to exhibit a high degree of emotional intelligence. EI can help the civil servants in following ways:

Development of EI among civil servants:

Emotional intelligence is the single best predictor of performance in the workplace and the strongest driver of leadership and personal excellence. 

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