Tag Archives: Citizen’s Charter

Q. The Citizen’s Charter is an ideal instrument of organisational transparency and accountability. Identify the importance and components of Citizen’s Charter. Tracing out its limitations, suggest measures for its greater effectiveness.

Approach: Start introduction mentioning the challenges in public service delivery. Define Citizen’s Charter stating its importance and it components. Discuss the limitation in implementation of Citizen’s Charter. Discuss the measures to ensure its effective implementation. Model Answer The public service delivery of India faced a problem of bureaucratic corruption and delays. The government functioned in a very opaque and unaccountable manner. There existed a

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